These terms cover use of this website and, where a separate agreement does not say otherwise, use of the Walaa Rewards platform by our clients and their members.
Last updated 1 January 2026By using this website or the Walaa Rewards platform you accept these terms. Where a client has signed a master services agreement with Royex Technologies, that agreement takes precedence over anything on this page in the event of conflict.
Walaa Rewards is a loyalty platform licensed to businesses, who configure and operate their own programmes on it. We provide the platform, the integrations and the support described in the client's agreement. We do not set the earn rates, reward values or programme rules — those belong to the operating brand.
If you are a member of a loyalty programme built on Walaa, your relationship is with the brand running that programme. They set the rules, honour the rewards and handle disputes.
Clients are responsible for the accuracy of the transaction data they send us, for the lawfulness of the programme they operate, for communicating programme rules to their members, and for holding whatever licences their market requires. Clients must not use the platform to process data they have no right to process.
We aim for continuous availability and publish uptime commitments in client agreements. Planned maintenance is notified in advance. We are not liable for downtime caused by a client's own systems, third-party integrations outside our control, or events beyond reasonable control.
The platform, its source code, design and documentation remain the property of Royex Technologies. Clients retain ownership of their brand assets, their programme configuration and their member data, and may export that data at any time.
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our liability to a client is limited as set out in their agreement, and we are not liable for indirect or consequential loss, including lost profit or lost goodwill.
Either party may terminate in line with the notice period in the client agreement. On termination we provide a full export of member and transaction data in a machine-readable format, and delete our copies once the export is confirmed.
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute arising from them.
Questions about this page? Write to legal@walaarewards.com or through our contact page.
